Chalkpower Launches 08 – Full Days Training Course on
Operations and Administrative Skills Management
March 25-April 01,2019
9:00- a.m. – 05:00 p.m. (Daily)
Istanbul, Turkey
Objectives:
By the end of the training, participants will be able to:
· Recognize different systems of operation management
· Manage and eliminate waste
· Develop effective facility management system
· Improve quality management
· Implement effective inventory
· Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
- Build an approach that suits their own individual style and workplace
- Manage stress
- File effectively, learn types and methods of Filing
- Learn about inventory management
Contents:
Introduction
What is operation management?
Manufacturing and Service operations
The systems of operations management
The process view of organizations
Operation Strategy
What is strategy?
Levels of strategy
The role of Operations in Strategy Development
Operations Competitive Priorities
Total Quality Management:
The cost of Quality
Quality Systems
Supply Chain Management:
Fluctuations in Supply Chain
Supply Chain Procurement
Supply Chain Distribution
JIT and Lean Systems
Eliminate Waste
Continuous Improvement
JIT Pull Systems
Facility Location and Layout
Facility Location
Location Factors
Layout Design
Designing Product Layouts-Line Balancing
Work Systems Design
Inventory Management:
Dependent Demand
Independent Demand
Types of inventory
Inventory Decisions
The Economic order Quantity Model
The Re-Order Point (ROP) Model
The ABC Inventory Classification System
Administration Skills
a. Essential Administrative Skills
b. Streamlining the office systems
c. Making the office systems user friendly and efficient
d. The Supervisor’s Job
e. Who is supervisor?
f. Managing Resources
g. Administrative Effectiveness
h. The upgraded role of the supervisor
i. Supervisory Functions or Activities
j. The key qualities for administrators
Vital Communication Skills
- Common communication mistakes
- Different styles of communication
- Communicating with Confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
Report Writing:
· Types of Report
o Short
§ Progress Reports
§ Periodic Reports
§ Conference Report
o Long Reports:
§ How to write long reports
§ What are parts of long reports?
· Prefatory Parts
· Body Parts
· Supplementary Parts
Effective Decision Making
· Features
· Types
· Process
· Effective Decision Making
Time Management
· How do you manage time?
· Pareto Analysis
· 80/20 Rule
· Setting Priorities
· Eating the big frog
Managing Stress
- Understanding the main causes of stress
- How to build self-confidence and strength the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes and triggers to stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
File Management:
· Easy Steps to improve file management
· File Management
o Classification of Records
o Coding of Records
o Arranging of Records
o Placing of Records in Storage
· Record Retention
· How the retention program works
· Kinds of record
o Records pertaining to Account
o Records pertaining to correspondence
o Legal Records
o Records pertaining to progress
o Miscellaneous Records
· Methods of Filing
o Horizontal Filing
o Vertical Filing
o Suspension Filing
o Lateral Filing
o Open Shelf Filing
o Visible Card Filing
· Principles of Record Keeping
Inventory Management:
· Definition
o Reasons for keeping stock
o Special terms used in dealing with inventory
o Typology
· Principle of inventory proportionality
o Purpose
o Applications
o Roots
Venue:
Istanbul, Turkey
Teaching Medium
English will be the medium of instruction for this training.
Venue:
Istanbul, Turkey
Course Investment:
For more info, plz email: info@chalkpower.org
Registration of participants
Last Date for Registration/Payments is March 07,2019
Seats are limited; the applicants will be registered on a first come, first serve basis.
Your seat/participation will be confirmed after your registration/payment. Please fill the attached registration form and send it back Chalkpower as soon as possible.
Registration Information
WhatsApp/Viber: +97 15 44 59 1231/+93 77 18 48 147
Email: info@chalkpower.org
